Shipping Policy – Shoprisma.com

At Shoprisma.com, we are committed to delivering your orders quickly, safely, and with complete transparency. Please review the details below regarding how we process and ship orders within the United States.

1. Shipping Origin

All orders are shipped from our facility at:
4634 Frederica St, Owensboro, KY 42301, United States

2. International Shipping

We currently ship only within the United States.
International delivery is not available at this time.

3. Shipping Costs

We offer free standard shipping nationwide, including Alaska and Hawaii.
There are no hidden fees on any order.

4. Shipping Carriers

Your order will be shipped through reliable carriers such as USPS, UPS, or FedEx, depending on the delivery location and package size.

5. Order Cut-Off Time

Orders placed after 5:00 PM EST will be processed on the next business day.

6. Time Zone

All processing and delivery schedules follow Eastern Standard Time (EST).

7. Delivery Timeline

  • Processing Time: 1–2 business days

  • Shipping Time: 3–5 business days

  • Estimated Total Delivery Time: 4–7 business days

These are standard delivery estimates and may vary based on carrier conditions.

8. Tracking Details

A tracking number will be emailed to you once your order has been shipped.
You may track your shipment using the carrier’s tracking system.

9. Returns & Refunds (Summary)

  • Return Window: Within 30 days from the delivery date

  • Refund Time: Issued within 10 business days after inspection of the returned item

10. Issues With Shipment

  • Wrong or Damaged Items: Report within 24 hours of receiving your package

  • Missing Shipments: Contact us if your package has not arrived within 10 business days after shipment

11. Order Changes & Cancellations

You may request order changes or cancellations within 24 hours of purchasing.
After this period, completed orders fall under our return policy.

12. Unexpected Delays

Occasional delays may occur due to weather, carrier issues, or other unforeseen events.
We will notify you promptly via email if this happens.

13. Contact Information

Business Name: SHOPRISMA LLC
Phone: +1 (502) 551-6900
Email: support@shoprisma.com
Address: 4634 Frederica St, Owensboro, KY 42301, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST