FAQ

How do I place an order?

Placing an order on shoprisma.com is easy! Simply browse our selection of health products, add the items you want to your cart, and proceed to checkout. You’ll be guided through the steps to enter your shipping address, payment information, and confirm your order. It’s as easy as 1-2-3!

What payment methods do you accept?

We accept a variety of secure payment methods to make your shopping experience as convenient as possible:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

Rest assured, your payment information is always protected!

Is my payment information secure?

Absolutely! We take your security very seriously. All transactions on shoprisma.com are encrypted using industry-standard SSL (Secure Socket Layer) technology to protect your personal and payment information. We never store your credit card details. Your peace of mind is our priority! 👍

Can I modify or cancel my order?

We understand that sometimes you need to make changes! If you need to modify or cancel your order, please contact us as soon as possible at support@shoprisma.com or call us at +1 (502) 551-6900. We’ll do our best to accommodate your request. However, once an order has been processed for shipping, we may not be able to make changes. We strive to process orders quickly to get your products to you ASAP!

Do you offer gift cards?

Yes! Give the gift of comfort and health! We offer digital gift cards in various denominations. They’re the perfect way to let your loved ones choose exactly what they need from shoprisma.com. You can find them in our gift card section on the website. They are delivered instantly via email! 🎉

Do you offer free shipping?

Yes! We offer FREE shipping on all orders, no minimum purchase required! Enjoy luxury comfort without worrying about extra shipping costs. It’s our way of saying thank you for choosing shoprisma.com!

How long does shipping take?

We aim to get your order to you as quickly as possible! Here’s a breakdown of our shipping timeline:

• Processing Time: 1-2 business days
• Shipping Time: 3-5 business days

So, you can expect to receive your order within 4-7 business days from the date you place it. We’ll send you a tracking number as soon as your order ships so you can follow its journey! 🚚

What shipping methods do you offer?

We primarily use reliable carriers like UPS, FedEx, and USPS to ensure your order arrives safely and on time. The specific carrier may vary depending on your location and the size of your order.

Do you ship internationally?

Currently, we only ship within the United States. We are working on expanding our shipping options in the future. Stay tuned! 🌍

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and a link to track your package on the carrier’s website. You can also find the tracking information in your order history if you have an account with us. Tracking your order is easy and convenient!

What if my package is lost or damaged?

Oh no! We’re so sorry to hear that. If your package is lost or damaged in transit, please contact us immediately at support@shoprisma.com or call us at +1 (502) 551-6900. We’ll work with the carrier to investigate the issue and find a solution, whether it’s a replacement or a refund. We’ll make sure you’re taken care of! 💪

What is your return policy?

We want you to be completely satisfied with your purchase! That’s why we offer a 30-day free return policy. If you’re not happy with your item for any reason, simply return it within 30 days of receiving it for a full refund. No questions asked! Your comfort and happiness are our top priorities. 💯

How do I return an item?

Returning an item is easy! Here’s how:

1. Contact us at support@shoprisma.com to request a return authorization.
2. We’ll provide you with a prepaid shipping label.
3. Pack the item securely in its original packaging (if possible).
4. Affix the shipping label to the package.
5. Drop off the package at your nearest carrier location.

That’s it! We’ll process your refund as soon as we receive the returned item.

Do you offer exchanges?

Yes! We gladly offer exchanges. If you need a different size, color, or product, simply follow the return process above and let us know what you’d like to exchange it for. We’ll ship out the new item as soon as we receive the returned one. Making exchanges simple!

How long do refunds take?

Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be credited back to your original payment method. You’ll receive an email notification once the refund has been processed.

Who pays for return shipping?

We do! Return shipping is completely FREE for all returns and exchanges within 30 days of purchase. We’ll provide you with a prepaid shipping label, so you don’t have to worry about any extra costs.

Are your products authentic?

Absolutely! We guarantee the authenticity of all our products. We source directly from reputable manufacturers and suppliers to ensure you receive genuine, high-quality items. We stand behind the quality and authenticity of everything we sell. Buy with confidence! ✅

What warranty do you offer?

We offer a 1-year warranty on all our products against defects in materials and workmanship. If you experience any issues with your product within the first year, please contact us, and we’ll be happy to assist you. We’re committed to providing long-lasting comfort and quality. We stand by our products!

How do I care for my products?

Care instructions vary depending on the specific product. Please refer to the product label or description on our website for detailed care instructions. Following these instructions will help you keep your products in great condition for years to come. We want to help you extend the life of your items!

What if I receive a defective item?

We’re so sorry if you received a defective item! Please contact us immediately at support@shoprisma.com or call us at +1 (502) 551-6900, and we’ll arrange for a replacement or a full refund. We’ll cover all shipping costs associated with the return of the defective item. We are committed to making it right!

Do I need to create an account?

Creating an account is optional, but it offers several benefits! With an account, you can:

• Track your order history
• Save your shipping addresses for faster checkout
• Manage your subscriptions
• Receive exclusive offers and promotions

You can still place orders as a guest if you prefer. Creating an account is free and easy!

How do I reset my password?

If you’ve forgotten your password, simply click the “Forgot Password” link on the login page. You’ll be prompted to enter your email address, and we’ll send you instructions on how to reset your password. It’s a quick and easy process!

How can I contact customer service?

We’re here to help! You can reach our friendly customer service team through the following methods:

• Email: support@shoprisma.com
• Phone: +1 (502) 551-6900

We’re always happy to assist you with any questions or concerns you may have. We value each and every customer!

What are your business hours?

Our customer support team is available from 9 AM to 5 PM EST, Monday through Friday. We’ll do our best to respond to your inquiries as quickly as possible, even outside of business hours. We are dedicated to your satisfaction! 🕒

What makes shoprisma.com different from other health businesses?

At shoprisma.com, we’re dedicated to providing not just health products, but luxury comfort for everyday living. We carefully curate our selection to ensure that every item meets our high standards for quality, comfort, and effectiveness. Plus, we’re committed to providing exceptional customer service that goes above and beyond. We believe that everyone deserves to experience the best in comfort and health, and we’re here to make that happen!