Track Your Order

How to Track Your Order (Easy Steps!)

1. Find Your Tracking Number: Check your order confirmation email. We sent it right after you placed your order. The subject line is “Your shoprisma.com Order Confirmation.”
2. Enter Your Tracking Number: Use the tracking tool on our shipping partner’s website (listed below).
3. View Your Order Status: See where your package is and when it’s expected to arrive! 🎉

Order Status Meanings

• Order Received: We’ve got your order! Thanks for choosing shoprisma.com!
• Processing (1-2 business days): Our team is carefully preparing your order for shipment. We’re ensuring everything is perfect before it leaves our warehouse.
• Shipped: Your order is on its way! You’ll find a tracking number in your shipping confirmation email.
• Out for Delivery: Your order is with the delivery driver and will be delivered soon! Keep an eye out! 👀
• Delivered: Your order has arrived! We hope you love it! Don’t forget to share your experience with us! #shoprisma

Tracking Information Timeline

The tracking information timeline provides detailed updates on your order’s progress. You’ll see when your order was processed, shipped, and any stops it made along the way. Please allow up to 24 hours for the tracking information to update after your order ships.

What If Tracking Isn’t Updating?

Sometimes, tracking information can take a little while to update. Don’t worry! Here’s what you can do:

• Wait 24-48 hours: Tracking information often updates within this timeframe.
• Contact the shipping carrier: Use the tracking number to contact the carrier directly. They may have more information.
• Contact us: If you’re still concerned, reach out to us at support@shoprisma.com or call us at +1 (502) 551-6900. We’re here to help!

Delivery Issues and Solutions

We strive for perfect deliveries, but sometimes things happen. Here are solutions to common delivery issues:

• Missing Package: Check with neighbors or your local post office. If you still can’t find it, contact us immediately.
• Damaged Package: Take photos of the damaged package and contents. Email them to support@shoprisma.com, and we’ll assist you with a replacement.
• Incorrect Address: If you entered the wrong address, contact us ASAP. We’ll do our best to redirect the package. (Note: Address changes are not always possible once the order has shipped).

Contact Information for Order Questions

Need help with your order? We’re here for you! Our support team is available Monday – Friday, 9 AM – 5 PM EST.

• Email: support@shoprisma.com
• Phone: +1 (502) 551-6900

Frequently Asked Questions

Shipping Partners Information

We partner with reliable carriers to ensure your order arrives safely and on time.

• USPS: www.usps.com
• UPS: www.ups.com
• FedEx: www.fedex.com

Order Modification Requests

Need to change something about your order? We’re happy to help if we can! Please note that modifications are not always possible once the order has been processed.

To request a modification, contact us immediately at support@shoprisma.com or +1 (502) 551-6900. Please include your order number and the specific changes you’d like to make.