Maxi-Cosi Mico Luxe+ Infant Car Seat – Essential Black

Return and Refund Policy

Our Promise: Love Your Comfort, Or Your Money Back! 💖

At shoprisma.com, we believe in the luxury of everyday comfort. We’re so confident you’ll love our products that we offer a 30-day, hassle-free return policy with FREE return shipping! We want you to feel completely confident when you shop with us. Your satisfaction is our top priority.

1. Return Policy Overview: Easy Returns, Guaranteed Happiness

We want you to be absolutely delighted with your purchase from shoprisma.com. That’s why we offer a 30-day return window from the date you receive your order. If, for any reason, you’re not completely satisfied, you can return your item(s) for a full refund or exchange. And the best part? Return shipping is on us! We believe in making returns as simple and stress-free as possible. No hoops to jump through, just pure comfort and peace of mind.

2. What Can Be Returned? (Almost Everything!)

Most items purchased from shoprisma.com can be returned, as long as they meet the following conditions:

• Items must be returned in their original condition: unworn, unwashed, and with all original tags attached.
• Items must be free from any stains, odors, or damage.
• Returns must be initiated within 30 days of the original delivery date.

We understand that sometimes things don’t fit or look quite right. Don’t worry, we’ve got you covered!

3. Return Process: Simple Steps to Send It Back

Returning an item is super easy! Just follow these simple steps:

1. Initiate Your Return: Visit our Return Portal (coming soon! For now, email us) or email us at support@shoprisma.com with your order number and the item(s) you wish to return. Let us know the reason for your return – it helps us improve!
2. Receive Your FREE Return Label: We’ll email you a prepaid shipping label within 24-48 hours. Just print it out!
3. Pack Your Item(s): Carefully pack the item(s) you’re returning in the original packaging, if possible. If not, use a sturdy box or envelope.
4. Affix the Label and Ship: Attach the prepaid shipping label to the package and drop it off at your nearest shipping carrier location (e.g., USPS, FedEx, UPS).
5. Relax! We’ll notify you once we receive and process your return.

4. Refund Methods and Timeframes: Quick and Easy Refunds

Once we receive your returned item(s) and verify that they meet our return conditions, we’ll process your refund promptly. Here’s what you can expect:

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Please allow 5-7 business days for the refund to appear on your statement. We know you want your money back quickly, and we’ll do our best to expedite the process.
• Notifications: We’ll send you an email notification once your refund has been processed.

5. Exchange Policy: Get the Perfect Fit and Color

Need a different size or color? We offer easy exchanges! Follow these steps:

• Contact Us: Email us at support@shoprisma.com with your order number and the item(s) you want to exchange. Please specify the size or color you’d like to exchange it for.
• Availability: We’ll check if the desired item is in stock.
• Return the Original Item: Follow the return process outlined above.
• We Ship Your Exchange: Once we receive your returned item, we’ll ship out your exchange right away! You’ll receive a tracking number so you can follow its journey.

Exchanges are subject to availability. If the item you want is out of stock, we’ll issue a refund instead.

6. Return Shipping: FREE, FREE, FREE! 🚚

We’re happy to provide FREE return shipping for all eligible returns within the 30-day window. No hidden fees, no surprises. Just a simple and convenient return process.

7. Damaged or Defective Items: We’ll Make It Right

In the unlikely event that you receive a damaged or defective item, please contact us immediately at support@shoprisma.com. We’ll work with you to resolve the issue quickly and efficiently. We may ask for photos of the damage to help us understand the problem. We’ll either send you a replacement or issue a full refund, depending on your preference.

8. Non-Returnable Items: A Few Exceptions

For hygiene reasons, the following items are non-returnable:

• Underwear (if the hygiene liner has been removed)
• Earrings
• Gift cards

This list is subject to change. Please check the product description for specific return information.

9. International Returns: We’re Here to Help!

For international returns, please contact us at support@shoprisma.com. Return shipping costs for international orders are the responsibility of the customer, unless the item is damaged or defective.

10. Contact Information for Return Questions: We’re Just a Click Away

Have questions about our return policy? We’re here to help! Contact us:

• Email: support@shoprisma.com
• Phone: +1 (502) 551-6900 (9 AM – 5 PM EST, Monday – Friday)
• Address: 1797 LEXINGTON RD, RICHMOND, KENTUCKY 40475 USA

We strive to respond to all inquiries within 24-48 hours. We’re committed to providing excellent customer service and ensuring your shopping experience with shoprisma.com is a positive one. 😊